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MULEY SUPPORT

Stuck?
Let’s kick it loose.

Start with the quick fixes below. If MULEY is still being stubborn, send us a note and include your iPhone model, iOS version, and what you expected to happen.

Email support ↗
Muley the donkey kicking up his heels

QUICK CHECK

Three things fix most league problems.

1

Sign in to iCloud

MULEY uses your iCloud account for private league sync.

2

Update the app

In TestFlight, make sure the newest MULEY build is installed.

3

Try the code again

Paste both words; MULEY will restore a missing dash.

FREQUENTLY ASKED

Answers without a ticket number.

Why can’t I create or join a league?

MULEY leagues require iCloud Drive and a signed-in iCloud account. Open iOS Settings, tap your name, choose iCloud, and confirm iCloud Drive is on. Then return to MULEY and try again.

A league code does not work

Codes use two words separated by a dash, such as STILL-SLEEP. MULEY accepts pasted codes even when Messages removes the dash, but verify both words with the league owner. The league must have been created in the current public version of MULEY.

League results are not updating

Confirm both players have an internet connection and are signed into iCloud. Pull to refresh the League screen or reopen MULEY. CloudKit sync can occasionally take a short moment.

I am not getting alerts

In MULEY, open You → Notifications and turn on the alert type you want. If Fix alerts appears, tap it. Also check Settings → Notifications → MULEY and allow notifications.

How do I leave or remove a league?

Open the League tab, switch to the league, and open its options menu. Members can leave; the owner can remove a league after confirming. This does not erase other players’ completed daily games.

What does winning mean?

A win is friendly bragging rights inside your league. MULEY does not award cash, prizes, credits, or anything of monetary value, and there is no wagering.

How do I report a TestFlight crash?

Open TestFlight, choose MULEY, and tap Send Beta Feedback. Include what you were doing immediately before the crash. A screenshot is extremely helpful.

STILL NOT BEHAVING?

We’ll take a look.

Email a screenshot plus a short description. Beta feedback directly from TestFlight includes useful device details.

support@muley.app ↗